Generation Centraide

Privacy Policy

Centraide of Greater Montreal and Generation Centraide welcome you to this website and invite you to review its privacy policy. Visiting the Generation Centraide website implies that you accept our privacy policy.

Centraide of Greater Montreal adheres to the Framework of Ethical Operations for the Centraides of Quebec. This strict framework summarizes the values and standards of conduct that govern all actions of each Centraide. It protects the dignity and rights of all individuals affected by this action. It also aims to uphold Centraide’s reputation for ethical conduct and integrity and to preserve the relationship of trust with the community that it has built over the years. This framework is available under the “About us” section of Centraide’s website.

Centraide of Greater Montreal is committed to protecting your privacy and the confidentiality of your personal information.
The personal information that we collect is strictly for the purpose of identifying web visitors and/or facilitating the transactions they perform via our website. This information usually includes a person’s name, address, phone number, email address, donation amount, and the banking information or credit card numbers required to perform transactions.

Information of a personal nature may also be communicated via email exchanges or newsletter send-outs; via registration forms for volunteer, awareness or recognition activities, conferences, or other meetings; or via other forms of communication.

This data is only kept for the purposes of receiving and processing a donation, providing a donation to another charity, registering an individual in an activity, recognizing the contribution of a donor, or responding to requests for information. Credit card transactions are also processed by a secure payment server that meets the highest industry standards.

Centraide of Greater Montreal will not send personal information or exchange or share it with third parties except in the following cases:

  1. An individual authorizes us to do so.
  2. The information must be shared to process a donation, e.g., a credit card transaction.
  3. We are required to do so by law.

Be aware that any individual may withdraw his or her consent at any time to the collection, use or disclosure of his or her personal information by contacting our Communications Department at the address below. This request will be processed within a reasonable amount of time in compliance with prevailing standards and laws.

Centraide of Greater Montreal has implemented methods to protect and back up confidential information that are appropriate for the sensitive nature of the information provided. In addition, only the authorized individuals who need this personal information to perform their duties (employees or volunteers) have access to it.

However, our website may use cookies. Cookies are small text files that are stored on your web browser when you visit a website. They determine whether a visitor has been to a site before and can change the structure and content to meet the user’s needs. These temporary files help you navigate a site, but note that they are not stored on your hard disk once your session is over. Cookies help improve customer service, for example, by customizing the site to visitor interests, storing certain types of information—passwords, ID numbers, etc.—that facilitate site access, and displaying content based on the language selected during the person’s first visit.

A cookie is not a program. It cannot be used to run a computer code and it cannot contain a virus. Most browsers are initially configured to accept cookies; however, some browsers have a functionality that lets you disable them. When you filter or disable cookies, some characteristics of the site may not function properly.

All individuals have the right to know whether we possess personal information about them and have the right to consult this information and verify its accuracy. All personal and confidential information is stored by Centraide of Greater Montreal in secure locations. To access your personal information or for any questions about the protection of your privacy, please contact the:

Communications Department of Centraide of Greater Montreal

493 Sherbrooke Street West
Montreal, Quebec
H3A 1B6
Phone: 514-288-1261
[email protected]
Updated September 16, 2016